Privacy Policy

1. About this policy

This Privacy Policy explains how THE IDEAL EDIFICATION (“we”, “us” or “our”), as the operator of NEHAXA SCHOOL, collects, uses, stores and shares personal information through this website, its school-management portals and official WhatsApp communications.

This policy applies to website visitors, students, parents or guardians, applicants, staff members, and people who communicate with us through WhatsApp or other listed contact channels.

2. Information we may process

• Identity and contact information, such as names, phone numbers, WhatsApp numbers, email addresses and postal addresses.
• Student and guardian information submitted for admission, enrollment, attendance, academic administration and support.
• Fee, invoice and payment information, including receipt numbers, amounts, payment dates, payment methods and transaction references. We do not claim to process payment-card credentials unless a separately identified payment provider does so.
• WhatsApp communication data, including recipient number, approved template name, message ID, invoice or receipt link, delivery status, error details, and messages sent to the institution.
• Website and security information such as IP address, browser/user-agent information, login records and audit logs where generated by the system.
• Documents or files voluntarily submitted through admissions, payment proof, employment or support workflows.

3. How information is obtained

Information may be provided directly by a student, parent, guardian, staff member or applicant; entered by authorised institutional staff; generated by use of the portals; or returned by Meta’s WhatsApp Cloud API as message and delivery-status events.

4. How we use information

• Operate admissions, student records, attendance, fees, invoices, receipts and institutional support.
• Send requested or expected service communications, including invoice links, invoice PDFs, payment receipts and fee-due reminders through approved WhatsApp utility templates.
• Authenticate users, protect accounts, investigate errors, maintain audit records and prevent misuse.
• Respond to enquiries, support requests, job applications and data-rights requests.
• Meet applicable accounting, education, safeguarding or legal obligations after the operator confirms which obligations apply.

5. WhatsApp Cloud API and Meta

We use the official Meta WhatsApp Cloud API to send service-related messages. Message content and delivery information are transmitted through Meta’s systems and are also subject to Meta and WhatsApp terms and privacy practices. A recipient’s phone number is used only for configured institutional messaging purposes.

Automated messages should be sent only where the institution has an appropriate consent or other lawful basis and has provided a reasonable way to stop optional communications. REVIEW REQUIRED: document the institution’s actual WhatsApp opt-in collection and opt-out process before publishing.

6. Sharing and service providers

Information may be processed by authorised institutional personnel and service providers needed to operate the service, including Meta/WhatsApp for messaging and Hostinger for website and database hosting. We may also disclose information when required by applicable law or to protect users and the service. We do not state that personal information is sold.

7. Security

Technical controls in the application include authenticated administrative areas, access permissions, HTTPS deployment, protected configuration, signed webhook requests, signed time-limited document links, audit records, and credential separation. No online service can promise absolute security. Users should protect their login credentials and notify us of suspected unauthorised access.

8. Retention

Information should be kept only for as long as needed for the purposes described above and for applicable legal, accounting, education or dispute-resolution requirements. Data that is no longer required should be securely deleted or anonymised where feasible.

REVIEW REQUIRED: approve specific retention periods for student records, payment records, WhatsApp logs, job applications, uploaded documents and backups.

9. Children and guardian information

School services may necessarily process information about children. Parents or lawful guardians should provide information on a child’s behalf where required and should contact us to review or correct it. Access to student information is restricted to authorised users and the relevant student or guardian account where configured.

REVIEW REQUIRED: confirm the applicable minimum age and guardian-consent procedure.

10. Your choices and requests

Depending on applicable law and the nature of the record, a person may request access, correction or deletion, object to certain processing, withdraw consent where consent is relied upon, or ask to stop optional WhatsApp messages. Some records may need to be retained where deletion is legally restricted.

Deletion instructions are available at https://www.tieacademy.in/data-deletion.

11. Contact and changes

Questions about this policy can be sent using the contact details below. Material updates will be published on this page with a revised date.